Privacy policy
Updated: October 12, 2025
GlobalBay (operating as “Zeloko”) manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”). GlobalBay is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase, or engage in any other transaction via the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be associated with you. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot be identified or reasonably associated with you. Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:
- Contact information, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and account numbers, payment card information, account details, transaction information, payment method, payment confirmation, and other payment information.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to your shopping cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
- Communications with us, including information you provide in your communications with us, such as when you contact customer service.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information about your interaction with the Services, including how and when you communicate with or navigate through the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, for example when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
- Automatically via the Services, for example from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
- From our service providers, for example when we engage them to enable certain technologies and when they collect or process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
- To provide, customize, and improve the Services: We use your personal information to provide the Services, including performing our agreement with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, posting reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and to display online ads for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.
- Security and fraud prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or act against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for securely maintaining your account information. We strongly recommend that you do not share your username, password, or other access credentials with others.
- Communication with you: We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
- Legal purposes: We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil evidence, potential or actual litigation, or other conflicting legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:
- With Shopify, service providers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide marketing services and display advertisements to you. For example, we use Shopify to support personalized ads with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share information about you for targeted ads and marketing based on your online activity across different merchants and websites.
- When you request, direct, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products to you or through your use of social media widgets or login integrations.
- With our affiliates or within our corporate group. In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you provide through the Services is transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, to provide and improve the Services for you.
Additionally, to protect, grow, and improve our business, we may use certain enhanced Shopify features that contain data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.
For more information about how Shopify uses your personal information and your potential rights, please refer to Shopify’s Privacy Policy for consumers at https://privacy.shopify.com. Depending on where you reside, you may be able to exercise certain rights regarding your personal information.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on these sites.
Information you provide in public or semi-public locations, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on its use by us or by a third party. The inclusion of such links does not itself imply endorsement of the content on these platforms or by their owners or operators, except as explicitly stated in the Services.
Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are minors under applicable law in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal information of persons under 16 years of age (as those terms are defined under applicable law).
Security and Data Retention
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to provide sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights with respect to your personal information. These rights are not absolute and may apply only under certain circumstances. In certain cases, we may deny your request as permitted by law.
- Right of Access / Knowledge: You may have the right to request access to the personal information we hold about you.
- Right to Deletion: You may have the right to request that we delete personal information we hold about you.
- Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.
- Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may also exercise the following rights in addition to those described above:
- Objection to Processing and Limitation of Processing: You may have the right to request that we stop or limit our processing of personal information for certain purposes.
- Withdrawal of Consent: When we process your personal information based on consent, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on your consent before the withdrawal.
You may exercise all of these rights as indicated in the Services or by contacting us using the contact information below.
For more information about how Shopify uses your personal information and your potential rights, including rights regarding data processed by Shopify, please see https://privacy.shopify.com.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf. Before accepting a request from an authorized representative, we may require evidence that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints regarding how we process your personal information, you may contact us using the contact information below. Depending on your location, you may have the right to appeal our decision by contacting us through the contact details below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the relevant UK competent authority, if applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
Phone: +31 6 16918287
Email: help@zeloko.nl
Address: De Nieuwe Erven 3, Unit 13664, 5431 NV Cuijk, Netherlands
Support Hours:
Monday to Friday: 09:00 – 17:00
Company Information:
Company Name: GlobalBay
Chamber of Commerce (KvK) Number: 98074377
VAT Number: NL005307408B81