Shipping policy

Shipping Policy

Updated: October 12, 2025

International Availability

Currently, we sell and ship our products Benelux, Spain. Worldwide shipping is not available at this time.

Shipping Costs & Delivery Times

Delivery Time = Processing Time + Transit Time

• Processing Time: 1–2 business days (Monday to Friday)
• Order Cut-off: Monday to Friday before 12:00 PM (GMT+01:00, Amsterdam)

All orders are processed before shipping. Shipping costs and estimated transit times for deliveries within the Netherlands are as follows:

Total Estimated Delivery: 2–3 business days for standard orders, depending on order processing and courier schedules.

Track Your Delivery

Once your order is shipped, you will receive a confirmation email with tracking information.
We work with reliable couriers depending on package size, weight, and destination. Tracking links and estimated delivery times will be provided once available.

If tracking is not available, we will notify you via email and provide updates as necessary.

Carriers

Our primary carrier is: PostNL
Other carriers may be used for larger or special shipments.

Delivery Delays & Exceptions

Delivery times may be affected by unforeseen circumstances, such as extreme weather, courier delays, or public holidays.
We appreciate your understanding. Please note that we are not responsible for delays caused by factors outside our control.

Return Shipping & Refunds

For return shipping costs, please refer to our [Return & Refund Policy]. If an item is defective or we made an error with your order, we cover the return shipping costs.

Contact Information

• Phone: +31 6 16918287
• Email: help@zeloko.nl
• Address: De Nieuwe Erven 3, Unit 13664, 5431 NV Cuijk, Netherlands

Customer Service Hours: Monday to Friday, 09:00 – 17:00

Company Information

• Company Name: GlobalBay
• Chamber of Commerce (KvK) Number: 98074377
• VAT Number: NL005307408B81