FAQ - Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, UnionPay), PayPal, Google Pay, Apple Pay, iDeal, Klarna and other secure payment options displayed at checkout.
Is it safe to pay on your website?
Yes, all payments are processed securely through encrypted connections.
Shipping & Delivery
How long does delivery take?
Orders are usually processed within 1 business day. Standard delivery within the Netherlands takes 1–3 business days.
How much is the shipping cost?
We charge a standard shipping rate of €4.95, which will be shown at checkout before you confirm your order.
Returns & Refunds
How many days do I have to return an item?
You have 30 days after receiving your order to request a return.
Who pays for return shipping?
The customer pays for return shipping, unless the product is defective, damaged, or incorrect.
How do I request a return?
Please contact us at help@zeloko.nl with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item.
Products & Warranty
What if I receive a damaged or wrong item?
Please contact us immediately at help@zeloko.nl and send us photos of the item. We will arrange a replacement or refund.
How can I contact you?
You can reach us at help.globalbay@gmail.com or through our Contact Page.